Artil Terms of Service
Last updated: 8 October 2026
These Terms govern your use of Artil's website, products and services (the "Services"), operated by Fira Finance, Inc. ("Artil", "we", "us"). By accepting these Terms or creating an account, you agree to them. Contact us at support@artil.ai.
Using Artil
You must be legally able to enter into these Terms. If you act for an organisation, you confirm that you have authority to bind it, and "you" means that organisation. You may use the Services for yourself, your organisation or applications you provide to others, subject to these Terms and your plan.
Keep account information accurate, protect credentials and promptly report suspected unauthorised access. You are responsible for the users and agents you authorise, including those accessing Artil through your applications, and for their compliance with these Terms.
Agents and connected services
You authorise Artil to carry out instructions from the users, agents and services you connect, within the permissions you grant. This includes ongoing automated activity without approval of every individual action. You can revoke access through available controls or by contacting us.
You are responsible for configuring permissions, supervising your agents and checking important actions and outputs. Automated systems can make mistakes, disclose information or take unintended actions; consider appropriate limits and human review. This does not remove our responsibility for our own breach of these Terms or other legal duties.
Services you choose to connect have their own terms and privacy policies. You authorise the exchange of information needed for your enabled workflows and must comply with those services' applicable restrictions. Artil is provided by us, not by the platforms through which you access it.
Acceptable use and communications
You must not use the Services for unlawful activity, spam, fraud, phishing, malware, harassment, deceptive impersonation or infringement of others' rights. Do not bypass security or usage limits, access accounts without permission, or disrupt the Services. Applicable sanctions and export restrictions must be observed.
You are responsible for the communications your users and agents send, including required notices, recipient permissions, accurate sender identification and opt-out handling. Obtain and retain evidence of consent where required by law or applicable messaging-provider rules. Honour opt-outs and do not evade messaging filters or restrictions. Accepting these Terms is not consent to receive marketing messages.
Message frequency depends on enabled workflows, and recipients' message and data rates may apply. Delivery may be delayed, blocked or unsuccessful. Contact support@artil.ai for messaging support or to report abuse. The Services are not a substitute for emergency communications.
Addresses, phone numbers and similar identifiers we allocate are provided for use with the Services, not sold to you. Availability and transferability depend on applicable rules and providers. We may release identifiers when the associated service ends, subject to any legal portability rights. Before closing an account, update external accounts that rely on its identifiers.
Your content and privacy
As between you and us, you retain any rights you have in content submitted, stored, generated or exchanged through the Services. You must have the rights and permissions needed for us to handle that content and share it as you authorise.
You grant us a non-exclusive, worldwide, royalty-free permission to host, copy, process, transmit and display content as needed to provide, maintain, secure and improve the Services, consistent with our Privacy Policy, your instructions and any applicable data-processing agreement. This permission does not override their restrictions or those of connected platforms.
Our Privacy Policy explains our handling of personal information, including retention and deletion. Keep independent copies of information important to you. We retain ownership of the Services and our intellectual property. We may use voluntary product feedback without payment or attribution; this does not give us additional rights over your private content or personal information.
Charges and cancellation
Prices, usage charges, billing intervals and any renewal arrangements are disclosed when you purchase or enable paid features. You agree to pay the applicable charges and taxes, including usage generated by your authorised agents. Subscriptions renew automatically only where disclosed and agreed at purchase.
You can cancel renewal through available account controls or by contacting us before renewal. Cancellation normally takes effect at the end of the paid period. Except as required by law, stated at purchase or provided below, fees for services already supplied are non-refundable. We will give advance notice of price increases and an opportunity to cancel before they apply; increases do not affect an already-paid subscription period.
UK and EEA consumers may cancel an initial paid service within 14 days of purchase by contacting us with a clear cancellation request. Where legally permitted, we may deduct a proportionate charge for service you expressly requested during that period. Statutory cancellation and refund rights remain unaffected.
Changes, suspension and closure
We may change or discontinue features for product development, security, legal, provider or other legitimate operational reasons. We may suspend or end access for material breach, non-payment, legal requirements or reasonably suspected security or abuse risks. Where reasonable and lawful, we will explain the issue and allow an opportunity to resolve it; urgent risks may require immediate action.
You can close your account by contacting us. We will give reasonable advance notice of discontinuation or a material reduction in paid Services where practicable. If we discontinue paid Services, or you cancel because of a material adverse change, we will refund prepaid fees for the unused affected period.
On closure, access ends and content is handled under our Privacy Policy and any applicable data-processing agreement. Outstanding charges and provisions that reasonably need to continue, including ownership, liability and dispute provisions, survive closure.
Warranties and liability
Business use. If you use the Services for business purposes, they are provided "as is" and "as available", without implied warranties of merchantability, fitness for a particular purpose or non-infringement, to the extent permitted by law. We do not guarantee uninterrupted operation, successful message delivery or error-free outputs. We are not liable for lost profits or indirect or consequential losses. Our total liability arising from the Services or these Terms is limited to the greater of US$100 or the fees you paid us in the 12 months before the event giving rise to the claim, to the extent legally permitted.
Consumer use. The business exclusions and cap above do not apply to consumers. We are responsible for foreseeable loss caused by our breach or failure to use reasonable care and skill, but not losses that were not reasonably foreseeable or business losses from personal use.
Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded or limited.
Governing law and other terms
Delaware law governs these Terms, excluding its conflict-of-laws rules, and disputes are subject to the state or federal courts in Delaware. Consumers retain mandatory protections under the law of their usual residence and any right to bring proceedings in their local courts.
These Terms and any additional terms you expressly agree with us form our agreement for the Services. An expressly agreed written contract takes priority in a conflict. If a provision is unenforceable, the remaining provisions continue to apply. We may transfer this agreement as part of a reorganisation or business transfer, provided your contractual rights are not reduced.
We may update these Terms for changes in the Services, law, security or business operations. We will notify you of material changes in advance, except where urgent legal or security needs require faster changes. Changes do not apply retroactively. You may stop using the Services rather than accept changes, with any applicable refund rights above. Continued use after the notified effective date constitutes acceptance where legally permitted; otherwise, we will request agreement.